Privacy Policy – cv99 Pakistan Online Gaming Platform

1. Who We Are

cv99 is an online gaming platform operating at cv99.bz, offering Sports Betting, Live Casino, Bingo and a VIP loyalty programme to registered players. When this policy refers to "cv99", "we", "us" or "our", it refers to the platform and its operating entity responsible for managing player accounts and processing personal data in connection with the services offered at cv99.bz.

cv99 is the data controller in relation to personal information collected from players registered on the platform. If you have any questions about how your data is handled, you can contact the support team directly through the live chat feature within the platform or by emailing [email protected].

2. Data We Collect

The personal information collected by cv99 falls into the following categories. We only collect what is genuinely necessary for the purposes described in this policy.

cv99 does not collect sensitive personal data such as biometric data, health information, religious beliefs or political opinions. The only partial exception is age-related information which is collected solely for the purpose of verifying that players meet the minimum age requirement of 18 years.

3. How We Collect Your Data

cv99 collects personal data through the following channels:

• Direct registration: When you create an account on cv99.bz or through the cv99 mobile app, you provide identity and contact information directly.
• Deposits and withdrawals: When you make a PKR deposit via JazzCash, Easypaisa, Raast or Bank Transfer, transaction references and associated account identifiers are recorded.
• Identity verification: When you submit a copy of your CNIC or passport for verification, those documents are processed by our identity verification partner and the verification outcome is stored against your account.
• Automatic technical collection: When you use cv99.bz or the app, your device and browser automatically transmit technical information including your IP address, device model and session data. This is standard for any web or app-based service.
• Cookies and similar technologies: cv99 uses cookies on the website to maintain your login session, remember your preferences and gather anonymous usage analytics. See the Cookies section below for more detail.
• Support interactions: When you contact the support team via live chat or email, the content of those conversations is stored to enable the support team to resolve your issue and for quality monitoring purposes.

4. How We Use Your Personal Data

cv99 uses the personal information collected for the following specific purposes:

• Account management: Creating and maintaining your player account, processing logins and managing your account settings and preferences.
• Payment processing: Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and card payments.
• Identity and age verification: Confirming that you are who you say you are and that you meet the 18+ age requirement before full account access is granted.
• Customer support: Responding to your queries, resolving disputes, investigating complaints and providing technical assistance.
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, bonus abuse and other security risks to the platform and to individual player accounts.
• Responsible gaming: Monitoring usage patterns to identify signs of potential problem gaming behaviour and to apply self-imposed limits or restrictions requested by players.
• Platform improvement: Analysing how players use the platform to improve product features, fix technical issues and make the overall experience better.
• Marketing communications: Sending you information about bonuses, promotions and platform updates via SMS or email, where you have opted in to receive such communications. You can opt out at any time through your account settings or by contacting support.
• Legal and compliance obligations: Maintaining records as required and cooperating with legitimate requests from relevant authorities where applicable.

cv99 does not use your personal data for automated decision-making that produces significant legal effects on you without human review. If an automated system flags your account for a security or compliance reason, a member of the cv99 team will review the flag before any account action is taken.

5. Legal Basis for Processing

cv99 processes your personal data on one or more of the following legal grounds depending on the specific purpose:

• Contractual necessity: Processing required to fulfil the agreement between you and cv99 – including running your account, processing transactions and providing the gaming services you signed up for.
• Legitimate interests: Processing carried out for cv99's legitimate business interests, such as fraud prevention, platform security and improving the service, where those interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable legal requirements, including identity verification and transaction record-keeping.
• Consent: Where you have given explicit consent for a specific purpose, such as receiving marketing communications. Consent can be withdrawn at any time without affecting the lawfulness of processing before withdrawal.

6. Data Sharing

cv99 shares personal data only in the following limited circumstances. We do not sell or rent your data to any third party.

• Payment service providers: JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification partners: A specialist identity verification service provider receives copies of identity documents you submit for verification. This provider is contractually bound to handle your documents securely and to use them only for the verification purpose.
• Technical infrastructure providers: Cloud hosting, content delivery and analytics service providers may process technical and usage data as part of operating the platform. These providers are bound by data processing agreements.
• Legal and regulatory authorities: cv99 may disclose personal data to relevant authorities where required by law or where there is a legitimate and proportionate reason to do so, such as in response to a formal legal request.
• Business transfers: In the event that the cv99 business or its assets are transferred to another entity, player account data may form part of the transferred assets. Affected players would be notified in advance of any such transfer.

All third parties with whom cv99 shares personal data are required to handle that data in a manner consistent with this Privacy Policy and applicable data protection standards. cv99 does not transfer personal data to parties located outside of its operating infrastructure without appropriate safeguards in place.

7. Data Retention

cv99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including ongoing account management, legal compliance and dispute resolution. The following general retention principles apply:

• Active accounts: Personal data associated with an active player account is retained for the lifetime of the account plus a reasonable period thereafter to handle any post-closure queries or disputes.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum period in line with standard financial record-keeping requirements.
• Identity verification documents: Copies of identity documents submitted for verification are retained for the period required and are then securely deleted.
• Support communications: Live chat transcripts and support emails are retained for a period sufficient to resolve disputes and to support quality monitoring, after which they are deleted or anonymised.
• Closed or inactive accounts: Data associated with accounts that have been voluntarily closed or have been inactive for an extended period is deleted or anonymised after the applicable retention period has expired.

When personal data is no longer needed for any active purpose and the relevant retention period has expired, it is securely deleted or irreversibly anonymised.

8. Data Security

cv99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) across all platform connections.
• Encrypted storage of passwords and sensitive account credentials – your actual password is never stored in plain text.
• Access controls ensuring that only authorised cv99 staff members can access personal data, and only to the extent required for their role.
• Regular security reviews and monitoring of platform systems to detect and respond to potential threats.
• Secure handling procedures for identity documents submitted during the verification process.

9. Cookies and Tracking Technologies

cv99.bz uses cookies – small text files stored on your device by your browser – to make the platform function correctly and to understand how it is used. The cookies used on cv99.bz fall into the following categories:

• Essential cookies: These are required for the platform to work. They maintain your login session, remember your language preference and keep your account secure during your visit. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: These collect anonymous information about how players navigate the platform – which pages are visited most, how long sessions last and where players tend to drop off. This data is used in aggregate to improve the platform and is not linked to individual identities.
• Preference cookies: These remember choices you have made – such as game view preferences or notification settings – so you do not have to re-enter them each time you visit.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, manage and delete cookies stored on your device. Disabling analytics or preference cookies will not prevent you from using cv99, but some personalisation features may not work as intended.

cv99 does not use third-party advertising or retargeting cookies. No advertising networks receive data from your activity on cv99.bz.

10. Your Data Rights

As a cv99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team via live chat or at [email protected].

cv99 will respond to all data rights requests within a reasonable period. We may need to verify your identity before actioning a request to protect the security of the account. There is no fee for exercising your rights.

11. Minors

cv99 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has created an account on cv99, please contact us immediately at [email protected] with details so that the account can be identified, reviewed and closed. Any personal data associated with a verified underage account will be deleted promptly.

cv99 implements age verification checks as part of the account registration and verification process to minimise the risk of underage access. Players who cannot verify that they are 18 or older will not be granted full platform access.

12. Third-Party Links

cv99.bz and the cv99 app do not contain links to external third-party websites as a matter of policy. In the event that any third-party content, game provider interface or payment gateway is accessible from within the platform, those third parties operate under their own privacy policies and cv99 is not responsible for their data handling practices. We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

13. Changes to This Privacy Policy

cv99 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable requirements or improvements in our privacy practices. When material changes are made, registered players will be notified via an in-platform notification and the updated policy will be published on this page with a revised effective date.

Your continued use of cv99 following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any material change to this policy, you may close your account by contacting the support team.

We encourage you to review this page periodically so you are always aware of how your personal information is being handled.

14. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how cv99 handles your personal data, please get in touch with the support team. We are available around the clock to assist you.

When contacting us about a data rights request, please include your registered email address or mobile number so we can identify your account and verify your identity before processing the request.